{"id":5373,"date":"2024-09-02T12:32:51","date_gmt":"2024-09-02T12:32:51","guid":{"rendered":"https:\/\/bollig-tours.wearequattro.com\/?page_id=5373"},"modified":"2026-04-30T08:01:55","modified_gmt":"2026-04-30T08:01:55","slug":"privacy-notice","status":"publish","type":"page","link":"https:\/\/bollig-tours.lu\/en\/privacy-notice\/","title":{"rendered":"Privacy notice"},"content":{"rendered":"\t\t
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In this privacy notice, Bollig Tours s.\u00e0 r.l. (hereinafter \u201cwe\u201d, \u201cus\u201d or \u201cBollig Tours\u201d) explains how we collect, use and process personal data in accordance with the EU General Data Protection Regulation 2016\/679 (GDPR) and the Luxembourg Data Protection Act of 1 August 2018.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. Controller responsible for data processing<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Bollig Tours s.\u00e0 r.l.
121, Route de Luxembourg
L-6562 Echternach, Luxembourg
RCS Luxembourg: B 104 999
Telephone: (+352) 72 97 22-1
Email:\u00a0info@bollig-tours.lu<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2. Personal data<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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2.1 Visiting our website<\/strong><\/span><\/p>

When visiting our website, technical access data automatically transmitted by your browser is collected. These are:<\/p>

\u2013 IP address (anonymized)<\/p>

\u2013 Date and time of access<\/p>

\u2013 Accessed page \/ URL<\/p>

\u2013 Browser type and operating system<\/p>

\u2013 Referrer URL (previously visited page)<\/p>

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest) \u2013 to ensure the technical functionality and security of the website.<\/p>

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2.2 Contact form and travel inquiries<\/span><\/strong><\/p>

If you contact us via our contact form or by e-mail or request a trip, we process:<\/p>

\u2013 First and last name<\/p>

\u2013 E-mail address<\/p>

\u2013 Telephone number (if provided)<\/p>

\u2013 Travel preferences, travel destinations, desired travel dates<\/p>

\u2013 Number of travelers<\/p>

\u2013 Content of your message<\/p>

Legal basis: Art. 6 para. 1 lit. b GDPR (contract performance \/ pre-contractual measures) and Art. 6 para. 1 lit. f GDPR (legitimate interest in responding to inquiries).<\/p>

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2.3 Booking and contract processing<\/strong><\/span><\/p>

If you book a trip, we process all data necessary for the performance of the contract, including:<\/p>

\u2013 Personal identification data of all travelers (name, date of birth, nationality)<\/p>

\u2013 Passport or ID card number (where legally required)<\/p>

\u2013 Payment data (bank details \/ credit card information)<\/p>

\u2013 Health conditions \/ special needs (only upon your explicit request)<\/p>

\u2013 Emergency contact<\/p>

Legal basis: Art. 6 para. 1 lit. b GDPR (contract performance).
For special categories of personal data (e.g. health data): Art. 9 para. 2 lit. a GDPR (explicit consent).<\/p>

For booking processing, we transfer the necessary data to tour operators, airlines, hotels and other service providers. This transfer is strictly necessary for the performance of the travel contract.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2.4 Newsletter (CleverReach)<\/strong><\/span><\/p>

If you subscribe to our newsletter, we use the double opt-in procedure: after registration, you will receive a confirmation email in which you must actively confirm your subscription. Only then will you be added to our newsletter list.<\/p>

We process the following data for sending the newsletter:<\/p>

\u2013 E-mail address (mandatory field)<\/p>

\u2013 First name (optional, for personalization)<\/p>

\u2013 Date and time of registration and confirmation<\/p>

\u2013 IP address at the time of registration (to prove consent)<\/p>

Legal basis: Art. 6 para. 1 lit. a GDPR (consent). You can withdraw your consent at any time by clicking the unsubscribe link in every newsletter or by sending an e-mail to\u00a0info@bollig-tours.lu<\/a>. The withdrawal does not affect the lawfulness of processing carried out before the withdrawal.<\/p>

Service provider: We use CleverReach GmbH & Co. KG, Schafj\u00fcckenweg 2, 26180 Rastede, Germany, for sending newsletters. We have concluded a data processing agreement with CleverReach in accordance with Art. 28 GDPR. CleverReach is a European provider; your data is processed on servers in Germany and the EU. Privacy policy of CleverReach:\u00a0www.cleverreach.com\/de\/datenschutz\/<\/a><\/p>

Our newsletters may contain tracking technologies (open and click tracking) to measure the success of our campaigns. We have activated privacy-compliant settings in CleverReach, where IP addresses are anonymized. You can restrict tracking by disabling images in your email program. Your data will be deleted within 1 month after unsubscribing from the newsletter, unless statutory retention obligations apply.<\/p>

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2.5 Job applications<\/strong><\/span><\/p>

If you apply via our website or by e-mail, we process your application documents exclusively for the purpose of the application procedure. The data will be deleted no later than 6 months after completion of the procedure, unless another legal basis exists.<\/p>

Legal basis: Art. 6 para. 1 lit. b GDPR (pre-contractual measures) and Art. 88 GDPR in conjunction with Luxembourg labor law.<\/p>

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3. How we use information?<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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3.1 Que sont les cookies ?<\/strong><\/p>

Les cookies sont de petits fichiers texte qui sont enregistr\u00e9s sur votre terminal lorsque vous visitez notre site web. Ils permettent de reconna\u00eetre votre navigateur lors d\u2019une visite ult\u00e9rieure.<\/p>

3.2 Cookies techniquement n\u00e9cessaires<\/strong><\/p>

Nous utilisons des cookies techniquement n\u00e9cessaires, indispensables au fonctionnement du site web (par exemple les cookies de session ou les param\u00e8tres de langue). Ces cookies ne peuvent pas \u00eatre d\u00e9sactiv\u00e9s.<\/p>

Base juridique : Art. 6, paragraphe 1, point f) RGPD (int\u00e9r\u00eat l\u00e9gitime).<\/p>

3.3 Google Analytics<\/strong><\/p>

Nous utilisons Google Analytics, un service d\u2019analyse web fourni par Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irlande. Google Analytics utilise des cookies afin d\u2019analyser la mani\u00e8re dont les visiteurs utilisent notre site web.<\/p>

Nous avons configur\u00e9 Google Analytics avec anonymisation de l\u2019adresse IP, de sorte que votre adresse IP est raccourcie avant d\u2019\u00eatre transmise \u00e0 Google. Les fonctions de remarketing de Google Analytics sont d\u00e9sactiv\u00e9es sur notre site. Dans des cas exceptionnels, une adresse IP compl\u00e8te peut \u00eatre transmise \u00e0 des serveurs de Google LLC aux \u00c9tats-Unis ; Google LLC est certifi\u00e9 dans le cadre du EU-US Data Privacy Framework.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Vous pouvez emp\u00eacher la collecte des donn\u00e9es par Google Analytics en t\u00e9l\u00e9chargeant et installant le module compl\u00e9mentaire de navigateur suivant : tools.google.com\/dlpage\/gaoptout<\/p>

Base juridique : Art. 6, paragraphe 1, point f) RGPD (int\u00e9r\u00eat l\u00e9gitime \u00e0 l\u2019optimisation du site web). Nous vous informons de cette utilisation dans notre banni\u00e8re de cookies et vous offrons la possibilit\u00e9 de donner ou de refuser votre consentement.<\/p>

3.4 Gestion des param\u00e8tres des cookies<\/strong><\/p>

Vous pouvez \u00e0 tout moment adapter l\u2019utilisation des cookies via les param\u00e8tres de cookies disponibles sur notre site web. En outre, vous pouvez d\u00e9sactiver l\u2019enregistrement des cookies dans les param\u00e8tres de votre navigateur. Veuillez noter que cela peut affecter le bon fonctionnement de notre site web.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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4. Third parties and processors<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We use the following external service providers with whom we have concluded data processing agreements in accordance with Art. 28 GDPR:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Service providers<\/strong><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Purpose<\/strong><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Location \/ note<\/strong><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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WordPress.org<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Website hosting and content management<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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USA \/ EU servers; wordpress.org\/about\/privacy\/<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CleverReach GmbH & Co. KG<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Newsletter sending and email marketing<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Germany (EU); DPA concluded<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Google Ireland Ltd.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Google Analytics (website analysis)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ireland \/ USA (EU-US DPF certified)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Tour operators and service providers<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Booking processing and travel execution (e.g. LuxairTours, Marco Polo, Studiosus)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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EU\/international; data transfer based on the travel contract<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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We do not share your data with third parties for advertising or marketing purposes. Data is only shared with travel providers to fulfill the contract.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5. Retention periods<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We store your personal data only for as long as necessary for the respective purpose or as required by statutory retention obligations:<\/p>

\u2013 Booking and invoice data: 10 years (tax retention obligation under Luxembourg law)<\/p>

\u2013 Travel inquiries (without booking completion): 6 months after completion of the communication<\/p>

\u2013 Newsletter subscribers: until withdrawal of consent; after unsubscription deletion within 12 months, unless statutory retention obligations prevent deletion<\/p>

\u2013 Job application documents: 6 months after completion of the application process (in case of rejection), unless another legal basis exists<\/p>

\u2013 Server log files: 14 days (anonymized data may be stored longer for statistical evaluations)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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6. Your rights as a data subject<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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As a data subject, you have the following rights under the GDPR:<\/p>

\u2013 Right of access (Art. 15 GDPR): You have the right to obtain information about the personal data we have stored about you<\/p>

\u2013 Right to rectification (Art. 16 GDPR): You may request the correction of incorrect or the completion of incomplete data<\/p>

\u2013 Right to erasure (Art. 17 GDPR): You may request the deletion of your personal data, provided that no legal retention obligations prevent this<\/p>

\u2013 Right to restriction of processing (Art. 18 GDPR): You may request the restriction of processing of your data in certain cases<\/p>

\u2013 Right to data portability (Art. 20 GDPR): You have the right to receive your data in a structured, commonly used and machine-readable format<\/p>

\u2013 Right to object (Art. 21 GDPR): You may object to the processing of your data based on legitimate interests. In the case of direct marketing, you have an unrestricted right to object<\/p>

\u2013 Right to withdraw consent (Art. 7 para. 3 GDPR): You may withdraw your consent at any time with effect for the future<\/p>

To exercise your rights, please contact:\u00a0info@bollig-tours.lu<\/a>\u00a0or in writing to Bollig Tours s.\u00e0 r.l., 121, Route de Luxembourg, L-6562 Echternach.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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7. Right to lodge a complaint with a supervisory authority<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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You have the right to lodge a complaint at any time with the competent data protection authority:<\/p>

Commission nationale pour la protection des donn\u00e9es<\/span><\/span><\/p>

15, Boulevard du Jazz<\/p>

L-4370 Belvaux<\/p>

Luxembourg<\/p>

Tel.: (+352) 26 10 60 -1<\/p>

E-Mail:\u00a0info@cnpd.lu<\/a><\/p>

Website:\u00a0www.cnpd.lu<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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8. Data security<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We implement technical and organizational security measures to protect your data. Our website uses SSL\/TLS encryption (recognizable by \u201chttps:\/\/\u201d and the lock symbol in your browser).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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9. Changes to this privacy notice<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We reserve the right to amend this privacy notice if necessary, for example in the event of changes to our website or legal requirements. The current version is always available on our website. We recommend reviewing this notice regularly.<\/p>

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Status: April 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

In this privacy notice, Bollig Tours s.\u00e0 r.l. (hereinafter \u201cwe\u201d, \u201cus\u201d or \u201cBollig Tours\u201d) explains how we collect, use and process personal data in accordance with the EU General Data Protection Regulation 2016\/679 (GDPR) and the Luxembourg Data Protection Act […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5373","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPrivacy notice - Unvergessliche Reiseerlebnisse I BOLLIG TOURS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bollig-tours.lu\/en\/privacy-notice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy notice - Unvergessliche Reiseerlebnisse I BOLLIG TOURS\" \/>\n<meta property=\"og:description\" content=\"In this privacy notice, Bollig Tours s.\u00e0 r.l. 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